FAQS

Once your order is confirmed, our couriers will soon reach you to arrange a suitable date for delivery. Most in-stock items are delivered within 10-15 days. However, the delivery date may vary due to stock, courier area, and availability.

No, but you can postpone the delivery date before they dispatch from our warehouse. If no one is available at your address at the time of delivery, we may leave a note regarding how to rearrange delivery. However, you may need to pay additional charges in this case.

Yes, you can change and modify your order. But make sure to notify us before 24 hours of dispatch. In addition, you may also find price and delivery date changes after making changes.

In case you receive faulty goods, you can claim a repair or replacement of the affected part or product as a whole, and if you received damaged items at the time of delivery, you might get a full refund. Send essential information to customerservice@moderattan.co.uk  immediately.

Yes, you can. Once your order is placed, you can contact us at customerservice@moderattan.co.uk  to make essential changes in delivery.

You can change or modify your confirmed order before it is dispatched. But you may also find changes in the delivery date and price of the items, as we may need to cancel your original order and create a new one. However, you can place an entirely new order if you want to add a new item.

Sorry, we don't have any options like that, as the delivery of items is subject to stocks, courier area, and availability. However, we will try to complete your order as soon as possible. 

If you want to return the goods after receiving them, you must return them at our head office within 14 days from the day of cancellation. You can contact customerservice@modernrattan.co.uk for more.

No, we do have logistic warehouses but not a show room for public viewing. However we are looking to open access to the public later in 2023

Yes, please reach out to us to discuss specific courier charges.

Yes, you can postpone your delivery only if we receive your notice at least 24 hours before dispatching the order.

Once we receive your order, we will send a confirmation email. Soon, our couriers will contact you to arrange a suitable date for the delivery.

We dispatch and arrange orders carefully. But still, if you find any item missing from your order, you can contact customer service@modernattan.co.uk for quick assistance.

If your order has not been custom-made to your specification, you have the right to cancel your order. Make sure you notify us before the dispatching by sending us an email on returns@modernrattan.co.uk

Yes, you can return your item after it's delivered. But it is your responsibility to return your order to our head office in a resaleable and usable condition within 14 days after delivery.

No, it is entirely your choice. We don't charge for the cancellation of undelivered orders.

Once your order is canceled, you will receive the refund within 14 to 30 days by the same method you paid us.

Not receiving replies on time can be quite frustrating; we understand that. Sorry for the inconvenience. But have you checked your email spam folder? Sometimes our email may land in your spam folder, so check there. 

However, if not, then please email again, and we will reach out to you as soon as possible. 

No, you don't need to register or create any account before shopping with us. We will look forward to all essential information at the checkpoint.

Sometimes emails automatically land in the junk folder, so do check there. However, if not, please email us again, and we will send you a confirmation email once we recheck our orders. 

In case you receive faulty goods, you can claim a repair or replacement of the affected part or product as a whole, and if you received damaged items at the time of delivery, you might get a full refund. Send essential information to customerservice@moderattan.co.uk immediately..

Our company's financing partner Klarna lets you take interest-free loans over a period of time.

No worries! Your Klarna application may have been declined due to inappropriate or incomplete information. You can try again after some time if you are eligible.

Yes, your order may arrive before the delivery day due to availability and the courier area. Our team notifies you before delivering it. Therefore, you can postpone it if needed!

The items  pre-ordered allow for  when the the product is high demand and sold out, and there is a back order due to arrive . It allows you reserve stock allocation for yourself. This is particular useful to secure current prices and allocation of popular items.

The date provided is by the manufacturers and is an estimate of due date of new stock.  It is possible this date does change due to shipping delays, weather and other aspects that affect shipping.

The estimated date while you place the order may vary after confirmation due to your location and transport availability.

Typically couriers arrange delivery with you once the items reach your local depot.  In the unlikely event the stated delivery date is missed. Please reach us on customerservice@modernrattan.co.uk and we’ll look to follow this up with the opted courier, alternative if you have there details following liaisons feel free to liaise directly. Processing delays can occur if 3rd party finance providers are used.